SMART iQ Toolkits and Grading Systems
A key part of IOS’ products is to complement skills development and capacity building of people (individual focus) with that of holistic organisational development.
It is centred around first designing an ISO-type organisation Quality Management index (QMI) in the form of a chart with performance indicators and grading levels. The end goal is to certify the organisation or practice and to issue a Green, Bronze, Silver and Gold Status Certificate.
The toolkits include the QMI grading index, performance improvement guidelines and customized and user-friendly tools and resources.